Privacy Policy

At Silkagaar, we respect your privacy and are committed to protecting the personal information shared by our customers. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or interact with us through our online and offline channels.

By using our website or placing an order with Silkagaar, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from customers when they visit our website, place an order, make an enquiry, or communicate with us:

• Full name
• Phone number
• WhatsApp number
• Email address
• Billing and shipping address
• Order details
• Payment status and transaction reference details
• Product preferences and purchase history
• Messages, enquiries, feedback, or reviews shared with us
• Images or videos shared by customers for order-related concerns, exchange, refund, or testimonial purposes
• Device information, browser type, IP address, location data, and website usage data collected through cookies or similar technologies

We collect only the information required for processing orders, improving customer service, and providing a better shopping experience.

2. How We Use Your Information

The information collected by Silkagaar may be used for the following purposes:

• To process, confirm, pack, ship, and deliver orders
• To contact customers regarding order updates, payment confirmation, delivery updates, exchanges, refunds, or product-related queries
• To provide customer support through phone, WhatsApp, email, or social media
• To send invoices, bills, and order-related communication
• To improve our website, products, services, and customer experience
• To share updates about new arrivals, offers, launches, campaigns, or promotional activities
• To prevent fraud, misuse, unauthorized transactions, or other illegal activities
• To comply with applicable legal, regulatory, tax, accounting, and business requirements

We do not sell customers’ personal information to third parties.

3. Communication Through WhatsApp, Phone, Email, and Social Media

By placing an order, making an enquiry, or sharing your contact details with Silkagaar, you agree that we may contact you through WhatsApp, phone calls, SMS, email, or social media messages for order-related communication, customer support, product updates, and promotional messages.

Customers may request to stop receiving promotional communication from us at any time. However, order-related communication may still be sent when required.

4. Payment Information

Silkagaar may collect payment-related details such as payment status, transaction ID, payment screenshot, UPI reference number, or payment confirmation details for order verification and accounting purposes.

We do not store sensitive banking information such as full card numbers, CVV, net banking passwords, UPI PINs, or OTPs.

If online payment gateways are used on our website, payment information may be collected and processed securely by the respective payment gateway or payment service provider, according to their own privacy policies and security standards.

5. Sharing of Information with Third Parties

Silkagaar may share necessary customer information with trusted third parties only for business and order-related purposes, including:

• Courier and logistics partners for order delivery
• Payment gateway or payment service providers for transaction processing
• Website hosting, website development, or technical service providers
• Accounting, billing, legal, or compliance service providers
• Marketing, advertising, or analytics service providers, where applicable
• Government, legal, regulatory, or law enforcement authorities, if required by law

Only the information necessary for the relevant service will be shared.

We do not sell, rent, or trade customer personal information to third parties for unrelated commercial purposes.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand customer browsing behaviour, remember preferences, improve performance, and provide a better shopping experience.

Cookies may help us understand:

• Which pages customers visit
• Which products customers view
• How customers interact with the website
• Website traffic and performance
• Customer preferences and browsing patterns

Customers may choose to disable cookies through their browser settings. However, disabling cookies may affect certain website features or functionality.

7. Marketing and Promotional Use

Silkagaar may use customer contact details to share information about new arrivals, offers, sales, campaigns, festive collections, wedding collections, and other brand updates.

Customer photos, videos, reviews, or testimonials will be used for promotional purposes only when they are voluntarily shared with us or when the customer has consented to such use.

If a customer wishes to remove their testimonial, photo, or review from our website or promotional material, they may contact us, and we will review the request.

8. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission, website storage, or electronic communication is completely secure. While we take reasonable precautions, Silkagaar cannot guarantee absolute security of data transmitted through the internet.

Customers are advised not to share sensitive information such as OTPs, UPI PINs, card PINs, or passwords with anyone claiming to represent Silkagaar.

9. Data Retention

Silkagaar may retain customer information for as long as necessary to:

• Complete orders and deliveries
• Handle exchanges, refunds, and customer support
• Maintain business, tax, accounting, and legal records
• Prevent fraud or misuse
• Comply with applicable laws and regulations
• Improve customer experience and business operations

When the information is no longer required, we may delete, anonymize, or securely store it as per business and legal requirements.

10. Customer Rights

Customers may contact Silkagaar to:

• Request access to their personal information
• Correct or update inaccurate details
• Request deletion of certain personal information, subject to legal and business requirements
• Withdraw consent for promotional communication
• Raise concerns regarding the use of their personal information

Please note that certain information may need to be retained for order records, legal compliance, tax purposes, fraud prevention, or dispute resolution.

11. Children’s Privacy

Silkagaar’s website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian. If we become aware that personal information of a child has been collected without proper consent, we may take steps to delete such information.

12. External Links

Our website may contain links to third-party websites, social media pages, payment gateways, or external platforms.

Silkagaar is not responsible for the privacy practices, content, security, or policies of such third-party websites or platforms. Customers are advised to review the privacy policies of those platforms before sharing personal information.

13. Legal Compliance and Disclosure

Silkagaar may disclose customer information when required to do so by law, court order, government authority, regulatory body, law enforcement agency, or for the protection of our legal rights, business interests, customers, or the public.

14. Changes to This Privacy Policy

Silkagaar reserves the right to update, modify, or revise this Privacy Policy at any time.

Any changes will be updated on this page. Customers are advised to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their information.

15. Jurisdiction

In case of any dispute, claim, or discrepancy arising in relation to this Privacy Policy or the use of customer information, the matter shall be subject to the jurisdiction of the competent courts/forums located in Pathsala, Assam only.

16. Contact Us

For any questions, concerns, corrections, or requests regarding this Privacy Policy or the use of your personal information, customers may contact Silkagaar through the details provided on our contact page.

Final Note

By using Silkagaar’s website, placing an order, making an enquiry, or sharing personal information with us, the customer confirms that they have read, understood, and agreed to this Privacy Policy.