Pan India Delivery in 2-6 daysSame Day/ Next Day DispatchFree shipping within AssamReady to wear availableSecure Online PaymentsShop Premium Assamese Bridal & Ethnic WearGet 10% OFF on Your First Order | Use Code WELCOME10Pan India Delivery in 2-6 daysSame Day/ Next Day DispatchFree shipping within AssamReady to wear availableSecure Online PaymentsShop Premium Assamese Bridal & Ethnic WearGet 10% OFF on Your First Order | Use Code WELCOME10
SilkagaarDrape yourself in elegance
← Back to Policies

Policy

Refund, Exchange & Shipping Policy

At Silkagaar, every product is carefully checked and packed before dispatch. Since many of our pieces are handloom and handmade, we request customers to read our refund, exchange, and shipping policy carefully before placing an order.

Refund Policy

Refunds are applicable only in the following cases:

  • If the customer receives a severely damaged product.
  • If the product is damaged in transit before delivery.
  • If the product is lost in transit.

In such cases, Silkagaar will issue a full refund after verifying the claim.

Please note that minor irregularities in weave, thread, colour, texture, or finishing are not considered defects. Since handloom products are made by hand, such small variations are natural and are a part of the uniqueness of handmade pieces.

Refunds will not be applicable for minor handloom irregularities.

Mandatory Unboxing Video

A complete unboxing video is mandatory for any refund claim related to damage.

The video must clearly show the sealed package before opening, the full unboxing process, the product as received, and the damage or defect clearly visible in the same video.

Refund claims without a proper unboxing video will not be accepted.

Exchange Policy

Exchange is possible within 5 days of delivery.

To be eligible for exchange:

  • The product must be unused.
  • The product must be in its original condition.
  • All tags, packaging, and bills must be intact.
  • The exchange request must be raised within 5 days of delivery.

All shipping charges for exchange, including return shipping and reshipping, shall be borne by the customer.

Exchange is subject to stock availability.

Shipping Policy

For products without ready-to-wear customization, we usually provide next-day dispatch after order confirmation.

Once dispatched, the product usually reaches the customer within 2 to 6 days, depending on the delivery location and courier service.

For orders that include ready-to-wear customization, dispatch may take an additional 2 to 3 days, as the product requires extra preparation before shipping.

Delivery timelines may vary slightly due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Jurisdiction

In case of any dispute, claim, or discrepancy arising from an order, the matter shall be subject to the jurisdiction of the competent courts/forums located in Pathsala, Assam only.

Final Note

By placing an order with Silkagaar, the customer agrees to the above refund, exchange, shipping, and jurisdiction terms.